1. Rates
- Our current rates are on the Pricing page. They are in Indian Rupees (₹) and are per session for the duration shown.
- The price our team confirms when you book is the price you pay for that booking, even if the website price changes afterwards.
- Any applicable taxes will be made clear to you before your session.
- Offers apply only as described on our website or by our team, and cannot be exchanged for cash.
2. Payment
- We do not take any payment through this website. Payment is made directly to us at the outlet or, for home and hotel sessions, to our team.
- If our team asks for an advance to hold a slot (for example for a package, home or hotel session), they will tell you the amount before you pay, and this policy applies to it.
- Please ask for a receipt for any payment you make.
3. Cancelling or rescheduling
- Free of charge if you tell us at least 2 hours before your appointment. Any advance you paid is refunded in full, or carried over to your new time if you reschedule.
- Late cancellation or no-show: if you cancel less than 2 hours before, or do not arrive, any advance paid for that booking may be kept.
- To cancel or reschedule, message us on WhatsApp or call +91 9599547192.
4. If we have to cancel
If we need to cancel or move your appointment - for example, if a therapist falls ill - we will tell you as early as we can and offer you another time. If none suits you, we refund any advance in full.
5. Refunds after a treatment
A treatment is a service, so it cannot be returned once it has been given, and completed sessions are not normally refunded. However:
- If anything is not right during your session, please tell your therapist straight away so they can fix it there and then.
- If you are still unhappy, contact us within 24 hours of your session. We will look into it and, where the service fell short, offer a complimentary session, a partial refund or a full refund depending on what went wrong.
- If the therapist decides before starting that a treatment is not safe for you because of a health condition, you will be offered another suitable treatment or a full refund of anything paid for it.
6. When there is no refund
- A late cancellation or no-show, as described in section 3.
- A session shortened because you arrived late, or ended early at your own request.
- A session ended because of inappropriate behaviour or a breach of our Terms & Conditions.
7. How refunds are paid
Approved refunds are paid back to the method you paid with (cash, UPI, card or bank transfer) within 7 working days of approval. Your bank may take a little longer to show it.
8. Contact
For any question about a booking, a cancellation or a refund, contact us on +91 9599547192 (phone and WhatsApp) or at spanearmemahipalpur@gmail.com.